Frequently Asked Questions

Generic Questions

Where in Canada do you ship?

We ship across Ontario, Quebec, Alberta, Manitoba, Saskatchewan and British Columbia.

How do you ship my package?

We use different couriers based on your shipping address for order. Typically for rural Canadian addresses, we choose Canada Post.

Club Related Questions

Which package did I sign up for?

No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

Can I switch membership types?

You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please switch by the corresponding date.

What wines will be in my shipment?

Our winemaker would choose new releases or limited batch / reserve barrels typically. We will also match our wines to the time of year, to help you experience the flavors of the seasons.

Can I choose the wines for my shipment?

The wines are chosen by our wine maker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!

Can I pick up my wine club order?

Absolutely and we usually host a pick-up party for wine club members on selected dates. We would kindly ask you to provide us with advance notice for picking up your order or participating the event.

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

Can I add more wine to my package?

Absolutely: anytime. Just send me an email to info@coyotesrunwinery.com

What additional wines are available to me?

As a Wine Club member you have access to more wines than anyone else. You will also receive the notice when we release

Email wineclub@coyotesrunwinery.com for a current list of everything available.

When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

Store FAQs

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Your package will be shipped within 2 working days, at which time you can track your shipment via our courier providers. Delivery times are between 3 to 10 business days depending on your address.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.